Club99's Terms and Conditions

1. General Terms

Club99 (referred to hereinafter as "we", "us", or "the platform") operates an online gaming platform for users in Bangladesh. These terms and conditions apply to both the club99.plus website and the club99 mobile application.

By creating an account or using the platform, you confirm that you have fully read, understood, and agreed to abide by these terms and conditions. We reserve the right to modify these terms at any time and will endeavour to notify you by email or through the platform when changes are made.

Club99 provides gaming services for entertainment purposes only. All platform operations are conducted in accordance with the guidelines of international licensing authorities. Any Bengali translation of these terms and conditions is provided for convenience only — the English version shall prevail in all legal interpretations.

2. Account Register

To open an account with club99, you must meet the following requirements:

• You must be at least 18 years Must be.
• You must register using accurate and truthful information — providing false details will result in account cancellation.
• Each individual may register only one account. If multiple accounts are found to belong to the same person, all associated accounts will be closed.
• You are responsible for keeping your account password secure. Sharing your password with anyone is strictly prohibited.
• Information provided at registration may be verified at a later stage. You may be asked to submit supporting documents during the verification process.
• Club99 reserves the right to reject any registration application at any time without providing a reason.

After registering, you must verify your email address or phone number. Some services may be restricted until verification is complete. club99 follows a KYC (Know Your Customer) policy, and identity verification is mandatory before any withdrawals can be processed.

3. Deposit Policy

Club99 currently accepts bKash, Nagad, and Rocket for deposits. Please keep the following in mind when making a deposit:

• A minimum deposit amount applies — the current limit can be found in the Cashier section of the platform.
• Deposits are usually credited to your account within a few minutes. If there is a delay, please contact our support team.
• There are no additional charges on deposits — however, your mobile banking provider's own fees may apply.
• Deposits must be made from a payment account registered in your own name. Deposits from third-party accounts will not be accepted.
• In cases of suspicious transactions, club99 reserves the right to place a hold on funds until the investigation is complete.

4. Withdrawal Policy

Your account must be fully verified before you can withdraw from club99. Learn about the withdrawal process:

• Withdrawals can only be made to the same payment method used for the original deposit.
• Withdrawal requests are typically processed within 24 hours, though during peak periods this may take a little longer.
• Minimum and maximum withdrawal limits apply to each transaction. Current limits are available in the Cashier section.
• Withdrawals cannot be made directly from bonus balance — the applicable wagering requirement must be completed first.
• Club99 may request a national ID, passport, or mobile banking statement for verification purposes.

5. Bonus Terms

Club99 regularly offers a variety of bonuses — welcome bonuses, deposit bonuses, cashback, and special promotions. The following general terms apply to all bonuses:

• Wagering Requirement: Each bonus carries a specific wagering requirement (typically 10x to 30x the bonus amount). Withdrawals from bonus funds will not be permitted until this requirement is met.
• Validity: All bonuses have a set expiry period. Once expired, any unused bonus funds and associated winnings will be forfeited.
• Game Restrictions: Some bonuses are restricted to specific games. These restrictions will be stated in the individual bonus details.
• A bonus may be used once: Each bonus offer may only be used once per person, household, or IP address.
• Bonus Abuse: If anyone attempts to abuse a bonus, club99 reserves the right to void that bonus and any associated winnings.

Promotion-Specific Terms On the promotions page Details are provided. Please read them carefully before claiming any bonus.

6. Gameplay Rules

All games on club99 use internationally recognised RNG (Random Number Generator) technology, which is regularly audited by independent third parties. Please keep the following in mind while playing:

• Game outcomes are entirely random and computer-controlled. No person or system can alter the results.
• If a game is interrupted due to connectivity or internet issues, club99's server logs will be treated as the definitive record.
• Any winnings credited in error due to a technical fault will be voided.
• The dealer's decision in Live Casino games is final.
• If you experience any issues during a game, please contact support immediately.

7. Prohibited Activities

The following activities are strictly prohibited on club99. Any involvement in them may result in permanent account closure and forfeiture of all balances:

• Operating multiple accounts for the same person (multi-accounting).
• Using bots, scripts, or automated software to play games.
• Conducting transactions using another person's payment method.
• Money laundering or transactions involving illegally obtained funds.
• Exploiting system vulnerabilities to gain an unfair advantage.
• Misconduct or threats directed at club99 staff.
• Fraudulent or deceptive behaviour towards other users.

8. Privacy & Data Protection

Club99 takes your privacy seriously. For full details on how your personal information is collected, used, and protected, please refer to our Privacy Policy In summary:

• Your data is secured with 256-bit SSL encryption.
• Your information is never sold or shared with third parties.
• Your information is used solely for service delivery and legal compliance purposes.
• You may request deletion of your account data at any time — however, legal retention requirements may apply.

9. Responsible Gaming

Club99 believes gaming should be purely for entertainment. We are committed to preventing problem gambling. The following tools are available on our platform:

• Deposit Limit: Set your own weekly or monthly deposit limits.
• Session Limit: Set a limit on how long you play in a single session.
• Self-Exclusion: Temporarily exclude yourself from the platform for a defined period.
• Reality Check: Receive alerts about your gaming activity at set intervals.

If you or someone close to you is struggling with a gaming addiction, please contact our Responsible Gaming page View.

10. Account Closure & Suspension

Club99 may close or suspend an account under the following circumstances:

• Any breach of these terms and conditions.
• Registering with false or inaccurate information.
• Failure to submit the required documents for verification.
• Accounts that have been inactive for an extended period (generally more than 12 months).
• At the user's own request.

Upon account closure, eligible balances (verified funds, excluding bonuses) will be made available for withdrawal, unless the closure was due to a breach of terms.

11. Changes to Terms & Conditions

Club99 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, we will:

• We will publish a notice on the platform.
• We will attempt to send a notification to your registered email address.
• The date of any changes will be updated at the top of this page.

Continued use of club99 after any changes have been made will be considered acceptance of the updated terms.

12. Contact

If you have any questions or comments regarding these terms and conditions, please contact us:

For answers to more common questions, visit our FAQ page View.