Club99's Privacy Policy

Last Updated: January 2026

1. Introduction

Club99 (referred to hereinafter as "we", "us", or "Club99") operates a trusted online gaming platform for users in Bangladesh. This privacy policy explains what information we collect when you use the club99.plus website and the Club99 mobile application, how we use it, and how we keep it secure.

By creating an account on Club99 or using our platform, you consent to the processing of your information as described in this privacy policy. We treat your privacy as our highest priority and comply with international data protection standards.

2. Information We Collect

Club99 only collects information that is essential for delivering our services, maintaining security, and meeting legal obligations. Details are outlined below:

a. Registration and identity information

• Full name, date of birth, and gender.
• Email address and mobile number.
• Username and password (stored in encrypted form).
• National ID or passport number for KYC verification.

b. Financial information

• Mobile banking number (bKash, Nagad, Rocket).
• Deposit and withdrawal history.
• Transaction date, time, and amount.

c. Technical information

• IP address and device ID.
• Browser type and operating system.
• Login timestamps, session data, and game activity logs.
• Location data (at country level only).

D. Contact Information

• Support tickets and chat history.
• Comments or feedback you provide through surveys.

3. How Information Is Used

Club99 uses the collected information for the following purposes:

4. When Information Is Shared

Club99 never sells your information to third parties. However, data may be shared in the following limited circumstances:

• Payment Provider: Necessary transaction details are shared with bKash, Nagad, or Rocket to process deposits and withdrawals.
• Game Software Provider: Limited technical information may be shared with authorized software partners for the purpose of operating games. These partners are also bound by strict confidentiality agreements.
• Legal authorities: We are legally required to provide information in response to a valid court order or request from a regulatory authority.
• Anti-Fraud Agencies: Relevant authorities are cooperated with to prevent money laundering and fraud.
• Business Restructuring: In the event of a change of ownership or merger involving Club99, your data may be transferred to the new entity — you will be notified in advance should this occur.

Your information will not be shared with anyone for any reason beyond those outlined above.

5. Cookies Policy

The Club99 website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience. The types of cookies we use:

• Essential cookies: Essential for maintaining active login sessions and ensuring security. These cannot be disabled.
• Performance Cookies: Helps us analyze which sections of the website are used most frequently. This data is entirely anonymous.
• Functionality Cookies: Remembers your language preference and personalized settings.
• Marketing Cookies: Used to show you relevant offers, subject to your consent. You can turn this off at any time.

You can manage cookies through your browser settings. Keep in mind, however, that disabling certain cookies may affect the functionality of some website features.

6. Data Security Measures

Club99 follows the highest industry standards to protect your information. Our security measures include:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall & IDS: Advanced technology to prevent unauthorized access.
• Regular Security Audits: Regular system audits conducted by third-party security experts.
• Limited Access: Only authorized staff may access specific data.
• Data Backup: Regular encrypted backups to prevent data loss.

7. How Long Information Is Retained

Club99 does not retain your data longer than necessary. Our general policy is as follows:

• While the account is active: All information is actively retained.
• After account closure: Financial transaction records are generally retained for up to 5 years in accordance with legal obligations.
• KYC documents: Up to 7 years, as required by regulatory obligations.
• Log Data: Typically deleted after 12 months.
• Marketing Data: Deleted immediately if you opt out.

We do not retain any data unnecessarily beyond what is legally required.

8. Your Rights

As a Club99 user, you have the following rights over your own information:

To exercise these rights [email protected]email us or reach out via live chat. We typically respond to your request within 30 business days.

9. Child Protection Policy

Club99 is strictly operated for individuals aged 18 and above. We do not knowingly collect any information from minors.

• Age verification is mandatory at the time of registration.
• If we become aware that a minor has registered an account, that account will be closed immediately and all associated data will be deleted.
• Accounts belonging to minors will be investigated upon request from a parent or guardian.

If you believe a minor is using club99, please contact us immediately.

10. Third-Party Services

The Club99 website and app use certain third-party services that help us improve the quality of our offerings. These services have their own privacy policies, and we have no control over their operations. That said, we only work with trusted and recognized service providers.

• Payment Gateway: bKash, Nagad, Rocket — their own privacy policies apply.
• Game Provider: Third-party game studios — only the information necessary to operate the games is shared.
• Analytics tools: Anonymous data is used to analyze website performance.
• Customer support: Live chat software — stores support conversations only.

Before sharing data with any third-party service, we ensure they meet our privacy standards and have signed a data protection agreement.

11. Policy Changes

Club99's Privacy Policy may be updated from time to time due to legal changes, addition of new services, or technological improvements.

• You will be notified in advance by email or platform notification in the event of any significant changes.
• The effective date of the updated policy will be noted at the top of the page.
• Continued use of the platform after any changes have taken effect will be considered your acceptance of the updated policy.
• If you do not agree with the changes, you have the right to close your account.

Previous versions of the policy are available from the support team upon request.

12. Contact

For any privacy-related questions, concerns, or requests, please contact the club99 Data Protection Team:

Your privacy is our priority. Club99 is committed to providing a transparent, responsible, and user-friendly service at all times.