Gaming is for enjoyment, not stress. Club99 always wants you to play within your limits. Our responsible gaming tools and guidelines are here to keep you on the right track.
Responsible gaming means using gaming as a source of entertainment — not as a cause of financial stress or emotional distress. Club99 believes every player should know their limits and play accordingly.
Online gaming is growing rapidly in popularity across Bangladesh. But like any form of gaming, it carries a risk of addiction. club99 wants every one of our members to live a happy, healthy life — which is why responsible gaming sits at the heart of our platform.
The core principles of responsible gaming are: only play with money you can afford to lose; set time limits; prioritize time with family and friends; and always remember that gaming can never replace a regular income.
We are more than just a gaming platform — we are a responsible community. Club99 never encourages you to play beyond your limits. Your well-being and family harmony are what matter most to us.
This checklist will help you maintain healthy gaming habits.
Use our dedicated features to keep your gaming experience safe and in control
Set your own daily, weekly, or monthly deposit cap. This feature is completely free at Club99 and can be updated at any time from your account settings.
Decide in advance how long you want to play each session. Once the time is up, Club99 will automatically notify you. This feature helps you stay time-aware and build responsible gaming habits.
If you feel you need a break, you can temporarily suspend your account for anywhere between 24 hours and 30 days. During this period, you will not be able to place any bets. Taking a break is not a sign of weakness — it's a sign of responsibility.
If you feel gaming is having a negative impact on your life, take a long-term self-exclusion from club99. Options are available from 6 months up to a permanent break.
Set a limit on how much you can lose before being unable to continue. Club99 will automatically end your session when that limit is reached — an important tool for responsible play.
At regular intervals, Club99 will remind you how long you've been playing, how much you've spent, and how much of your set limit remains. This information helps you make informed decisions.
Club99 wants you to stay aware of your own habits. Ask yourself the questions below. If most of your answers are "yes", it may be time to pause and reflect.
Are you chasing losses by placing more bets to win back money you've lost?
Are you hiding your gaming from family or friends?
Are you playing with household money or borrowed funds?
Do you feel restless or irritable when you're not playing?
Are you neglecting work, studies, or family responsibilities to play?
Still playing even though you didn't plan to go this long?
If you answered "Yes" to 3 or more of the questions above, please reach out to the club99 support team or use the self-exclusion tool. Remember — asking for help is a sign of strength.
Setting your gaming limits at Club99 is straightforward. Just follow the steps below:
Log in to your account on the Club99 app or website and click the profile icon in the top-right corner.
From the Settings menu, select the "Responsible Gaming" option.
Deposit limit, session time, loss limit, or cooling-off period — choose whatever works for you.
Save your changes. Decreasing your deposit limit takes effect immediately; increasing it requires a 24-hour waiting period.
For any concerns, reach out to club99's 24/7 live chat support. We're always here for you.
Every responsible gaming tool at Club99 is completely free and easy to use
Calculate your gaming budget based on your monthly income and expenses. club99 recommends spending no more than 5% of your entertainment budget on gaming.
Log the time, spending, and how you felt after each session. Understanding your own patterns is the first step toward responsible gaming.
When you approach a set limit, Club99 will send you an instant notification so you can make an informed decision.
Allow a trusted family member to monitor your gaming activity. Stay accountable together.
If you feel bonus offers are tempting you to play more than you'd like, you can opt out of promotional communications at any time.
Club99's trained support team is ready to help you confidentially with any concerns. Reach us via live chat.
Frequently asked questions about responsible gaming
Follow these simple habits to enjoy gaming at Club99 for the long haul. Responsible play doesn't mean less fun — it means more lasting enjoyment.
Gaming at Club99 is purely optional entertainment. Every game outcome is completely random — no "system" or "strategy" can guarantee a win.