Club99 FAQ — answers to all your questions
All Your Answers in One Place

You must be at least 18 years old to register on Club99. We are committed to responsible gaming and do not allow underage users to create accounts. Photo ID may be required for age verification.

No. Club99's rules allow only one account per person. If multiple accounts are detected, all accounts may be suspended and all bonuses forfeited.

Yes, KYC verification is required before making a withdrawal. You will need to upload a photo of your National ID or passport. Verification is usually completed within 24 hours. You can start playing with smaller amounts without verification, but it is mandatory for withdrawals.

Forgot Password On the Login Page Use the "Forgot Password?" option to reset your password via OTP sent to your registered mobile number. If your account is locked, contact Club99 Support.

The minimum deposit on Club99 is just BDT 500. That's all you need to start playing and take advantage of the welcome bonus. There is no maximum deposit limit.

Withdrawal requests on Club99 are typically processed within 1–6 hours. Withdrawals via bKash and Nagad are the fastest. KYC verification must be completed before your first withdrawal.

Deposits are usually instant. If it takes more than 5 minutes, take a screenshot of the payment and contact club99 Live Chat Support. Providing the transaction ID and amount will help resolve the issue faster.

Club99 generally does not charge any fees for withdrawals. However, payment gateways such as bKash or Nagad may apply their own transaction fees. Contact Club99 Support for accurate fee details.

No, bonus balances cannot be withdrawn directly. Each bonus comes with a wagering requirement — once you've placed the required amount in bets, the bonus converts to real cash. Make sure to read the full bonus terms and conditions.

The Club99 VIP Program lets you earn points through regular gameplay and advance through multiple tiers. Higher-tier members enjoy greater cashback, faster withdrawals, a dedicated account manager, and exclusive offers.

The Club99 weekly cashback bonus is credited to active members' accounts every Monday. Cashback rates vary by VIP tier. No application is needed — cashback is added automatically.

Yes. club99's Live Casino Professionally trained dealers run the games live on camera. Through real-time video streaming, you get the full feel of a real casino.

Club99 Bingo It's simple to play — buy a ticket, wait for the draw to begin, and match numbers on your card. Complete the required pattern to win. On Club99, you can buy multiple bingo cards at once to increase your chances.

If you get disconnected during a game, the system automatically saves your session. When you reconnect, your game will resume exactly where you left off. If the connection drops during an active bet, the system will automatically determine a fair outcome.

You can enable 2FA from the "Security" section in your account settings. You'll receive an OTP on your mobile each time you log in. With 2FA active, unauthorized access becomes nearly impossible. Club99 encourages all members to enable 2FA.

Change your password immediately and notify club99 Support. You can request a temporary account lock while the investigation is underway. club99 investigates any suspicious activity and takes the necessary action.

Yes, the club99 app runs smoothly on both Android (5.0+) and iOS (12.0+). The website is also fully responsive on mobile, so you can play from a browser without the app.

When a new app update is available, you'll receive an automatic notification at login. Download Page Just download the latest version and install it over your existing app to update.

Yes, the club99 app gives you access to everything on the website — playing games, deposits, withdrawals, claiming bonuses, and Live Support, all from the app. You also get the added benefit of push notifications.